PageUp Europe Subprocessors
PageUp Europe Subprocessor List
eArcu Limited trading as PageUp Europe
version July, 2026
How to read this list
eArcu engages subprocessors in two distinct ways, separated here to aid review.
Application subprocessors are inherent to delivering the eArcu service — hosting, email/SMS delivery, security, CV parsing, and candidate-facing analytics. Application subprocessors are part of the data flow for the PageUp application; depending on the provider, this may include processing of Client Data in transit, at rest, or both, in the locations indicated. Clients cannot use the service without these providers in the data flow.
General business subprocessors support eArcu’s operations. They may process Client Data only where clients or candidates provide it to eArcu outside the application (e.g. support tickets, correspondence, CRM records), and are included because eArcu’s definition of “Client Data” is broad enough to capture such information.
PageUp group subprocessors are PageUp group affiliates (eArcu is part of the PageUp group) supporting clients on a need-to-know basis.
1. Application Subprocessors
Engaged as part of the eArcu service. Client Data flows to these providers in the ordinary course of delivering the SaaS.
|
Processor |
Service |
Processing Details |
Location |
|
Amazon Web Services, Inc |
SAAS / PAAS hosting platform |
Candidate/client PI held within eArcu system |
All regions. Data storage is localised to nominated client location |
|
Email service – sends to recipient |
Processes data related to email sending and receiving, including email content, sender and recipient information and events. Stores engagement metrics like delivery and engagement rates for 60 days; email search history retained for 30 days. eArcu has no control over content. |
All regions. Data storage is localised to nominated client location |
|
|
Security – firewall protection |
Limited candidate/client PI stored in web request logs for one month for suspected malicious requests |
All regions. Data storage is localised to nominated client location |
|
|
Twilio |
SMS service – sends to recipient |
Stores SMS for diagnostic purposes including recipient phone number. eArcu has no control over SMS content. |
All regions. Data storage is localised to USA |
|
Wiz, Inc |
Security – cloud native application protection platform |
Access to limited candidate/client PI in the process of evaluating threats and risk to hosted cloud environment and applications |
UK, US |
|
Google, LLC |
Analytics |
Website visitor analytics – may include PI collection including IP address |
Global |
|
RChilli, Inc |
CV parsing |
Candidate/client PI held within eArcu system |
EU, UK |
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2. General Business Subprocessors
Support eArcu’s operations. These providers may process Client Data where it is provided to eArcu outside the application (e.g. support tickets, correspondence with eArcu staff).
|
Processor |
Service |
Processing Details |
Location |
|
Zendesk, Inc |
Customer service and technical support |
Candidate/client PI contained in account information or files created during support communications |
All regions. Data storage is localised to EEA. |
|
Zestia Limited (Capsule CRM) |
Customer service (CRM) |
Client PI in account information/files held within CRM |
US |
|
Emapta Versatile Services, Inc |
Customer service and technical support |
Candidate/client PI contained in account information and text or files created by customers during support communications |
Philippines |
|
Atlassian Pty Ltd |
Customer service and technical support |
Candidate/client PI stored in Jira/Confluence if required for solving bugs and client reported problems |
All regions. Data storage is localised to client location |
|
Google, LLC |
Google Workspace |
Client PI processed for internal business purposes via G-Suite products (e.g. G-Drive, Gmail) |
All regions. Data storage is localised to client location |
|
Slack Technologies, LLC |
Internal communications |
Client PI that may be contained in internal eArcu staff communications |
USA |
|
Monday.com Ltd |
Project management |
Client PI in account information/files |
EU, UK |
|
Abnormal AI Inc |
Security – email security protection for eArcu staff emails |
Limited candidate/client PI contained in emails to eArcu staff |
All regions. Data storage is localised to client location |
|
Darktrace Holdings Limited |
Security – email security protection for eArcu staff emails |
Limited candidate/client PI contained in emails to eArcu |
All regions. Data storage is localised to client location |
|
Remote Technology New Zealand Limited |
Customer Pre-Sales Management |
Candidate/client PI contained in PageUp Application and Client PI in account information/files |
New Zealand |
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3. PageUp Group Subprocessors
eArcu engages the following PageUp group entities on a need-to-know basis.
|
Processor |
Service |
Processing Details |
Location |
|
Clinch Technology Limited |
Client support – Recruitment Marketing module |
Candidate/client PI (on a need-to-know basis) |
EU |
|
PageUp People Limited |
Client support |
Candidate/client PI (on a need-to-know basis) |
Australia |
|
PageUp People Inc |
Client support |
Candidate/client PI (on a need-to-know basis) |
USA |
|
PageUp People Limited |
Client support |
Candidate/client PI (on a need-to-know basis) |
United Kingdom |
Cross-border transfers from the EEA/UK are made under the EU Standard Contractual Clauses with eArcu’s supplementary technical and organisational measures, available on request.
