City of Kingston

Three standout metrics

200+

new hires in first 5 months

1,200

staff using Learning solution

Same-day

system configuration changes

The voice of the customer

“We’ve had teams that have been heavy recruiters for years and years, and from day one have said ‘This is amazing. This is so much easier. We have much more visibility. It’s way more intuitive.'”

Sarah Varley, People and Culture Systems Project Coordinator, City of Kingston

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What wasn’t working

The City of Kingston is a local government area serving communities south-east of Melbourne, Australia. With a workforce of approximately 1600 people employed in a diverse range of roles, it’s crucial that the organisationorganization can acquire specialisedspecialized talent when they need it.

When their ATS provider discontinued their product, it exposed critical gaps in their recruitment and onboarding processes:

Any configuration changes required expensive provider involvement with lengthy delays;
The functionality was outdated, with no analytics or reporting capabilities to inform decisions;
No way to engage new starters or provide day-one learning access.

The turning point

Sarah Varley and the People and Culture team recognisedrecognized they needed more than just an ATS replacement. They wanted to take the opportunity to transform their entire approach to talent acquisition and employee development.

After a competitive evaluation process, they chose PageUp’s integrated talent platform, drawn to its Australian roots as well as its capabilities.

The shift began in three phases:

Custom configuration

Throughout implementation, PageUp was configured to meet the needs of their People and Culture teams, hiring managers and candidates. PageUp’s inherent flexibility lets the team continue to customisecustomize.
Empowering superusers

Internal superusers were trained and enabled to make real-time improvements based on feedback from hiring managers and candidates.
Seamless integrations

Connecting PageUp with existing payroll and HRIS systems helped eliminate some manual work, boosting efficiency and saving time.

The solution in action

The City of Kingston transformed their talent operations by implementing PageUp’s integrated ATS, Onboarding, and Learning platform across their organisationorganization.

Key initiatives included:

Supporting decentraliseddecentralized hiring

Using PageUp’s flexible workflow design enabled the team support their decentraliseddecentralized hiring model, giving hiring managers intuitive tools and greater visibility into the recruitment process.
Real-time analytics and reporting

Using PageUp’s dashboards to identify recruitment and onboarding process gaps, bottlenecks, and training needs allowed the team to address them faster.
Seamless system integration

Connecting PageUp with payroll and HRIS systems allowed the team to automate workflows between recruitment, pay and talent management.
Making learning accessible anywhere

PageUp’s mobile-optimisedoptimized Learning solution allows staff to access compliance training and development opportunities on any device – critical for field-based staff.
Superuser Training Program

Training internal staff as system superusers means the team can make on-the-spot system improvements based on feedback from hiring managers, candidates and other stakeholders.

The impact

Hard ROI

200+ new hires in first 5 months
1,200 staff using PageUp Learning for compliance training
50% reduction in time field-based staff onboarded
Same day superuser system configuration changes eliminated costly provider delays

Soft ROI

High, fast user adoption with immediate positive feedback from experienced hiring teams
Strategic talent decisions enabled via improved data visibility and reporting capabilities
New field-based starters can begin work within days instead of weeks
Automated, integrated workflows reduce manual effort across HR, payroll, and health and safety teams

What surprisedsurprized us the most

“The thing we love about PageUp is we’re all skilled as superusers. Anytime we get feedback about improvements that could be made, we can make them on the spot. This has really changed the narrative internally for our team.”

Sarah Varley, People & Culture Systems Project Coordinator, City of Kingston