Gonzaga University

Three standout metrics

58%

decrease in incomplete job applications

20 days

faster- average time-to-hire dropping from 74 to 54 days

80%

utilisationutilization reached in Performance Management participation

The voice of the customer

“Since implementing PageUp, we have seen meaningful improvements in how we recruit, develop, and support our employees. The platform’s integrated approach to applicant tracking, performance management, and learning has streamlined administrative processes, strengthened stakeholder relationships, and enabled our team to focus on delivering greater value across campus.”

Jamie

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What wasn’t working

Prior to implementing PageUp, Gonzaga University faced widespread operational friction across HR and campus operations:

Lengthy & Clunky Recruitment: Cumbersome workflows and slow candidate processing caused delays, occasionally leading to lost talent in a competitive market. Incomplete applications sat high at 20%.
Reporting Limitations: Lack of automated, intuitive reporting tools made it difficult to analyze recruitment metrics or make data-informed decisions.
Disconnected Systems & Manual Administration: Third-party screening tools (I-9, background checks, sexual misconduct screenings) were completely unintegrated, causing manual workarounds, extended hiring timelines, and data entry errors. Offer letter creation was heavily manual.
Low Performance Review Engagement: Annual reviews were difficult for supervisors and employees to navigate, leading to low adoption, rigid centralisedcentralized bottlenecks, and inconsistent practices across departments that failed to reflect Gonzaga’s core work values.

The turning point

A leadership transition, combined with reaching full staffing within the HR department, gave Gonzaga the strategic bandwidth to reevaluate their technology landscape. Faced with increasing hiring volumes due to university growth, leadership sought a modern, integrated platform to eliminate manual friction, empower campus stakeholders, and build positive trust across the university community.

The solution in action

Gonzaga rolled out PageUp across a phased 15-month project involving cross-departmental collaboration and robust change management:

Tools & Integrations Implemented:

PageUp Modules: ATS, Performance Management, and Performance and Learning.
Core Vendor Integrations: Direct connection to ERP Banner for seamless employee record updates, Equifax (I-9), HireRight & Pinnacle Investigations (background/screenings), and SMS (sexual misconduct screening).

Cross-Functional Collaboration:

Joint rollout involving HR, ITS, L&D, Compensation, HR Business Partners, and central budget teams.
System roles were structured across ~5 central admins (including 2 super users), broader HR users, and departmental budget controllers.

Inclusive Change Management & Testing:

Active Hiring Manager Involvement: A select group of hiring managers participated during the testing phase to provide real-time feedback and shape tailored workflows.
Role-Based Training & Change Communication: A dedicated change management group proactively communicated updates, delivering tailored training that accelerated positive campus adoption and eased the transition away from the old system.

The impact

Hard ROI

83% decrease in offer generation time: time to produce an offer dropped by 50 minutes (from 60 minutes to 10 minutes)
58% drop in drop-off rate: incomplete applications fell from 20% to 8.4%
Faster Time-to-Hire: average time-to-hire dropped by 20 days (from 74 down to 54 days)
Elevated Candidate Satisfaction: achieved a 6.5 out of 7 candidate experience score, backed by candidate feedback praising the intuitive, transparent process.

Soft ROI

Candidates experience a faster, more transparent journey
Hiring managers have direct visibility, reducing constant status checks
Less daily manual admin maintenance
Increased cross-campus collaboration builds stronger trust across departments

What surprised us the most

“Ease of technology directly translated into campus culture and laid the foundation for succession planning and continuous process optimisationoptimization. Our PageUp implementation was a true partnership. Over 15 months, we successfully launched ATS, Performance, and Learning, supported by a knowledgeable and collaborative team that was invested in our success every step of the way. “

Bri Grant, Senior HRIS Analyst, Human Resources, Gonzaga University