Life Without Barriers

The voice of the customer

“Our values aren’t just words on a page: they inform what we do and how we do it. It’s important to have this alignment when we’re recruiting new staff. As an organisationorganization, we partner with people to make their lives better, so the software solution we partner with is really important.”

David Meere, National Manager, Talent and Attraction, Life Without Barriers

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What wasn’t working

Since 1994, Life Without Barriers has helped jobseekers give back to the community through their work. With over 7,000 professionals across Australia, the organisationorganization is a leading provider of community services including foster care and disability services.

In Australia’s Not-for-Profit sector, one in five new jobs will be in community services. Life Without Barriers had to get the right people through their doors. But an annual recruitment count of 2,200 positions across frontline, management and corporate roles presented challenges:

High demand for skilled community carers and administrators meant fierce competition for talent;
No consistent process to deliver great recruitment experiences for different cohorts at scale;
Accessibility for candidates with impairments and disabilities required improvement.

The turning point

Built on client-centric service and championing opportunities for all, Life Without Barriers needed a recruitment approach that reflected these principles. David Meere, National Manager of Talent and Attraction, knew they needed a software solution that allowed them to deliver on their core values and hire at scale.

They partnered with PageUp based on its plug-and-play integrations with existing HR systems, native accessibility features, and ability to scale to meet future recruitment demands.

The shift began in three phases:

Creating accessible application experiences

Building an inclusive process with enlarged displays for people with visual or dexterity impairments, easy document uploading and auto-fill capability.
Engaging candidates throughout the journey

Using proactive job alerts, streamlined applications and talent pools to constantly engage jobseekers throughout the process.
Automating for personalisationpersonalization at scale

Implementing automated bulk processes that provide individual touchpoints for each candidate through tailored job alerts and nurture campaigns.

The solution in action

Life Without Barriers successfully transformed how they recruit at scale, creating accessible, engaging experiences that align with their values whilst reclaiming hours for their recruitment team using PageUp.

Key initiatives included:

Accessibility-first design

Enlarged displays for people with visual or dexterity impairments, easy document uploading and auto-fill capability made it easy for candidates of all abilities to apply.
Proactive job alerts and campaigns

The team can easily send job alerts, establish campaigns and nurture candidates, constantly engaging and cultivating a strong talent pipeline.
Talent pool nurturing

When a new role goes live, Life Without Barriers can tap into existing talent pools to engage warm candidates rather than starting from scratch.
Automated bulk processes with personal touch

Recruiters claim back hours in their day using automation, without losing the personal touch, through personalisedpersonalized communications to candidates.
Simple, user-friendly solution

Quick implementation process and user-friendly, intuitive interface meant internal stakeholders embraced PageUp with overwhelmingly positive feedback.

The result

Improvements in candidate experience at each stage of the recruitment process.
Hours reclaimed for recruiters through automated bulk processes.
Accessible application process for all candidates no matter their requirements.
Easy to send job alerts, establish campaigns and nurture candidates.

Overwhelmingly positive feedback from internal stakeholders.
Better positioned to attract skilled talent in competitive Not-for-Profit sector.
Candidates constantly engaged throughout recruitment journey, not just at one point in time.

What surprised us the most

“It’s huge for us to be able to easily send job alerts, establish campaigns and nurture candidates. When we talk about an engaging candidate experience, it’s not just one point in time. The feedback has been overwhelmingly positive from all of our internal stakeholders so far.”

Kate McCleod, Systems Analyst, Life Without Barriers