Mitie

Three standout metrics

92%

job offers onboarded first time (from 15%)

8.5

applications per vacancy (from 3.5)

75%

reduction in resourcing related spend

The voice of the customer

“A significant part of this project was to build and ensure a consistent brand and employee experience which is fit for business.”

Graham Rolland, Recruitment Project Manager, Mitie

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What wasn’t working

Mitie is a facilities management company providing specialist facilities and hygiene services across the UK. Serving a diverse customer base including banks, hospitals, schools and retailers nationwide means Mitie must regularly recruit talent at scale. But without a centralisedcentralized system recruiting at volume and managing stakeholders was proving challenging:

No centralisedcentralized resource to handle all recruitment meant inconsistent processes for HR, hiring managers and candidates;
Average of only 3.5 applications per vacancy wasn’t meeting high volume recruitment needs;
Only 15% of job offers were being onboarded first time, creating significant delays.

The turning point

Graham Rolland, Recruitment Project Manager, knew there was a better way. The “One Mitie Resourcing” initiative was created to find one ATS that could support two resourcing models (high volume and specialist recruitment) while offering one unified way of working for all stakeholders.

Time was of the essence. Partnering with PageUp, Mitie implemented a new ATS in just 10 weeks – reducing inconsistencies, providing accurate reporting, and offering a smoother candidate experience.

The shift began in three phases:

Strategy for success

Mitie transformed their existing processes with a new resourcing model, one centralisedcentralized team, analytics, and a flexible ATS able to handle volume and specialist recruitment
One system, 100% resourcing

Mitie moved from disparate, inconsistent systems and manual processes to one single people-centric, AI-powered platform able to handle 100% of recruitment roles.
OptimisingOptimizing for efficiency

Mitie used PageUp functionality including chatbots, vacancy advert analysis, talent pools, quick apply and quick shortlisting to streamline processes and save time.

The solution in action

Using PageUp, Mitie successfully centralisedcentralized their resourcing function, transforming how they attracted, recruited and onboarded talent in just 10 weeks.

Key initiatives included:

Quick apply and quick shortlisting

Streamlining application and shortlisting reduced friction for candidates and accelerated decision-making for recruiters, helping drive a 143% increase in applications per vacancy.
Chatbot functionality

Enabling candidates to query and engage with a chatbot freed up the resourcing team to focus on higher-value activities.
Automated advert analysis

Automatically analysing vacancy adverts helped the team improve their effectiveness and drive more qualified applications.
Talent pools

Using PageUp to build and maintain talent pools allowed Mitie to engage candidates proactively, reducing time to fill and improving quality of hire.
Unified onboarding processes

CentralisingCentralizing all onboarding processes in one system increased first-time onboarding success from 15% to 92%, eliminating delays and dramatically improving candidate experience.

The impact

Hard ROI

92% job offers onboarded first time
75% reduction in resourcing related costs
8.5 average applications per vacancy (from 3.5)
10 weeks time to implement

Soft ROI

Single way of working eliminated fragmented processes and reduced errors.
Consistent brand and employee experience across all recruitment.
Hiring managers fully onboard and aligned with the new system and approach.
Highly accurate KPI data enables Mitie to undertake further resourcing improvement projects.

What surprisedsurprized us the most

“To achieve One Mitie Resourcing we needed an ATS that could meet our requirements and move us to a single way of working. PageUp has helped us realign all onboarding processes and is the foundation for us achieving our vision.”

Graham Rolland, Recruitment Project Manager, Mitie