National Heavy Vehicle Regulator

The voice of the customer

“Before this, we really didn’t even have a careers website capability at all; it was a static page that redirected to external job boards. Now, we can show EVP information, candidates can apply directly with us, and the site gives people a real sense of the ‘people’ side of NHVR.”

Rita Ho, Remuneration and Resourcing Lead, NHVR

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What wasn’t working

The National Heavy Vehicle Regulator (NHVR) is the single, national regulator of heavy vehicles in Australia. Employing over 800 people across the country, NHVR’s headcount grew exponentially when the last and largest of Australia’s state services joined.

Challenges included:

Manual, spreadsheet-heavy processes consumed hours of team time;
No careers website or platform to showcase NHVR’s modern culture and employer brand;
Heavy dependence on expensive external job boards and limited visibility into their effectiveness.

The turning point

Rita Ho, Remuneration and Resourcing Lead, knew NHVR’s recruitment approach needed a comprehensive review and fresh solutions. NHVR’s rapid growth created an opportunity to reshape their culture, but they needed a platform to convey it effectively to potential hires.

Partnering with PageUp, NHVR embarked on a digital transformation journey to overhaul and unify their entire talent acquisition approach.

The shift began in three phases:

Creating a digital shopfront

Building NHVR’s first-ever careers website with PageUp Recruitment Marketing helped showcase their culture and reduce job board dependence.
Automating manual processes

Replacing spreadsheets upon spreadsheets with PageUp’s automated workflows helped free up time for strategic priorities as well as improve the candidate experience.
Enabling data-driven decisions

Going from no visibility into sourcing channel effectiveness to using PageUp’s comprehensive analytics informed decision-making and budget allocation.

The solution in action

NHVR successfully transformed their recruitment approach from multiple disconnected manual, processes to a unified, data-driven operation using PageUp’s comprehensive talent acquisition suite.

Key initiatives included:

Dynamic self-service careers site

Implementing PageUp gave NHVR their first fully owned careers website, replacing reliance on external job boards with a native platform showcasing their employer value proposition.
Seamless system integration

PageUp integrated with NHVR’s preferred reference checking software, creating a seamless experience for hiring teams and a consistency for candidates.
CentralisedCentralized applicant data

Moving from scattered spreadsheets to one secure, central ATS gave the team a single source of truth for all applicant information.
Real-time analytics and reporting

Immediate access to data post-implementation enabled the team to track time-to-hire, application sources and spending effectiveness for the first time.
Smooth user onboarding

Configuring the system to NHVR’s specific needs, integrating it with existing software and PageUp’s intuitive UI helped speed up adoption among NHVR’s hiring managers and talent team.

The impact

First ever owned careers website reduced reliance on expensive external job boards.
One single source of truth replacing multiple spreadsheets.
Real-time visibility into recruitment spending and sourcing channel effectiveness.
Enhanced employer brand visibility showcasing NHVR modern culture and values.

Improved ability to attract diverse talent beyond the traditional government sector.
Data-driven insights supporting future budget planning and strategic decisions.
Freed up team capacity and time to focus on strategic recruitment priorities rather than manual tasks.

What surprised us the most

“I think it’s been great for us to see this information so we can plan ahead for next year’s budget. Now, we’ll have the data to show what’s a good investment and what’s not; we’ll have the data to see what’s driving the best candidates, which means we’ve got better facts to take back to leaders.”

Rita Ho, Remuneration and Resourcing Lead, NHVR