Camp Australia

Three standout metrics

50%

reduction in time to fill roles

97%

time reduction in processing new starters

84%

reduction in onboarding time

The voice of the customer

“We’ve almost halved our time to fill across roles, largely by the process efficiencies we’ve had through implementing PageUp and how we’ve been able to change our approach. A big part of it is the control the talent acquisition team now have. They were super excited because they could see their pain points being solved.”

Craig Stewart, Head of People, Camp Australia

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What wasn’t working

Camp Australia is a leading national provider of out of school hours care and vacation care (OHSC), operating nearly 550 services across Australia with approximately 3,500 employees, primarily educators. An inherent challenge of providing OHSC services is that federal and state regulations around qualifications, certifications and educator-to-child ratios vary significantly from state to state.

In addition, volatile labor markets and a largely casualisedcasualized workforce mean Camp Australia must recruit at high volume. But fragmented legacy talent systems created major inefficiencies:

Multiple proprietary platforms didn’t integrate, necessitating laborious manual processes and increasing the risk of errors.
No transparent reporting capabilities meant they couldn’t extract insights to inform decisions or see real-time recruitment progress.
Complex, highly regulated landscape with inconsistencies across states made compliance challenging.

The turning point

Craig Stewart, Head of People, and the Camp Australia team knew they needed a next-generation talent acquisition system. They needed something to handle volume hiring demands, streamline recruitment processes, and act as a single source of truth for all stakeholders.

They partnered with PageUp to implement its full end-to-end talent acquisition suite, optimising processes, improving user experience and providing transparency to stakeholders.

The shift began in three phases:

Taking control of the careers site

Empowering the talent acquisition team with a user-friendly solution to manage their careers site themselves, eliminating dependence on IT.
Creating customised workflows

Embedding customised hiring and onboarding workflows within one adaptable, configurable system, keeping all talent acquisitions processes in one place.
Gaining visibility through reporting

Implementing essential reporting and analytics to see recruitment progress clearly, identify bottlenecks and make data-informed decisions.

The solution in action

Partnering with PageUp helped Camp Australia completely overhaul their recruitment and onboarding processes, dramatic improving internal efficiency and time to hire.

Key initiatives included:

Self-service careers site management

The talent acquisition team gained direct control over the careers site, keeping it fresh and engaging without IT dependency.
Streamlined new hire paperwork

Integrating PageUp with their payroll system reduced new starter processing time from half a day to 5 minutes, freeing up an entire payroll headcount.
Accelerated onboarding workflows

Customised onboarding processes brought everything together, getting new employees from offer acceptance to first shift in two weeks instead of three months.
Real-time visibility and reporting

Dashboard and reporting capabilities allowed the team to see where pain points existed, interrogate issues and make changes quickly.
Progress tracking for compliance

PageUp’s onboarding solution tracked how new starters were progressing through required tasks, critical for meeting stringent industry standards and maintaining compliance.

The impact

Hard ROI

50% reduction in time to fill across roles
97% reduction in new starter processing time
84% reduction in onboarding time
One payroll headcount freed for more valuable work

Soft ROI

Talent acquisition team empowered to make changes and update content directly.
Fresh, engaging careers site content attracts educator talent more effectively.
Enhanced transparency and visibility across stakeholder groups.
Faster support for new educators gets them ready to roster within two weeks.

What surprisedsurprised us the most

“Because of how the onboarding process has brought it all together, most people go from offer to acceptance to their first shift within two weeks, which is a phenomenally good improvement. We can support people through the process faster and fill the gap in a much more timely fashion.”

Craig Stewart, Head of People, Camp Australia