Mater - PageUp

Three standout metrics

900

Up to 900 applications per day handled

5-week

rapid implementation process

100%

visibility of internal talent OR 1 shared talent platform to handle talent acquisition and management

The voice of the customer

“If you’re not enthused to want to recruit the best people, your candidate experience isn’t going to be ideal. You’re not going to get the right fit – which is especially important in healthcare.”

Georgie Fisher, Talent Acquisition Manager, Mater

Where things got stuck

Mater is a values-led healthcare organisationorganization founded in 1906, serving 500,000 patients annually and recognisedrecognized as a market leader in the Australian healthcare sector. With over 7500 employees, a passionate core of 750 volunteers, and a strong employer brand Mater has no problem attracting talent; during COVID 19 it wasn’t unusual for talent acquisition to receive 900 applications overnight.
But effectively hiring and managing talent was being held back by significant challenges:

Disconnected talent acquisition and talent management systems made it hard for hiring managers and recruiters to collaborate
Gaps in their existing systems hindered internal talent mobility
Difficulties delivering a positive candidate experience for every applicant while receiving extremely high volumes of applications (up to 450 applications overnight, doubling to 900 during COVID-19).

Developing a shared, integrated talent system and process that worked for recruiters and hiring managers alike was an urgent priority for Mater.

The turning point

Georgie Fisher, Mater’s Talent Acquisition Manager, saw Mater needed a 21st century talent acquisition solution, able to handle hybrid recruitment models and designed for seamless collaboration between her team and hiring managers. In addition the solution had to be candidate-centric, offering an efficient, transparent and engaging experience for applicants. Georgie partnered with PageUp to implement PageUp’s Talent Acquisition Platform.

The shift began in three phases:

Rapid Vendor Selection

Given the urgent need and constant high application volumes, Mater needed to identify a vendor that could support high-volume recruitment and swift onboarding without negatively impacting employee experience.
Fast implementation

PageUp’s Talent Acquisition Platform was implemented in just 5 weeks, allowing Georgie Fisher to translate her talent acquisition strategy into reality faster.
Unleashing internal talent

The new system immediately transformed internal talent mobility. Suddenly internal opportunities were transparent and accessible to all, prompting more quality career conversations within the organisationorganization.

The solution in action

Mater transformed and consolidated their talent acquisition processes using PageUp’s Talent Acquisition platform.

Key initiatives included:

High-Volume Application Management

Using cloud-based solutions featuring a user-friendly online portal, automated checks and balances and advanced review and interview filters helped the team handle up to 900 applications per day efficiently, without compromisingcompromizing on the candidate experience.
Integrated Talent Strategy

Moving to a shared, integrated system accessible to both recruiters and hiring managers
supported Mater’s talent acquisition and talent management goals in one platform.
Empowering Hiring Managers

Introducing user-friendly online portals and streamlining recruitment processes helped get managers actively involved in hiring and excited about finding the right talent for their roles.
Streamlined Shortlisting Process

Using automated shortlisting capabilities such as advanced reviews and interview filters eliminated laborious, manual parts of reviewing candidates, significantly improving team morale and efficiency.
Internal Talent Mobility Enhancement

Using PageUp’s ability to enable internal mobility helped Mater identify and leverage existing talent including their 750+ volunteers, improving talent mobility and lowering costs.

The results

Hard ROI

Rapid 5-week implementation
Successful management of up to 900 applications per day
Cost savings through improved internal talent mobility
1 integrated platform for talent acquisition and talent management instead of disconnected systems

Soft ROI

Hiring managers are more engaged with and excited by the recruitment process, meaning collaboration between managers and recruiters has improved
Recruiters spend less time on short-listing, boosting team morale as well as efficiency
Enabling internal mobility supports Mater’s cultural goal of equal opportunity
Internal talent, including the volunteer workforce, is more visible

What surprisedsurprised us the most

“The product is exceptional, but the biggest piece to this puzzle has been the support and patience we get from PageUp. I’ve never had such a positive partnership from a provider before.”

Georgie Fisher, Talent Acquisition Manager, Mater